Privacy Policy

1. Introduction

SAN Group LLC ("we", "us", or "our") operates the website events.sansgroument.jp (the "Service"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

This policy complies with both Japanese laws (including the Act on the Protection of Personal Information, APPI) and considers the privacy expectations of our primarily Indian customer base in Japan.

2. Information We Collect

2.1 Personal Information

We may collect:

• Contact details.
• Demographic information.
• Payment information for event bookings.
• Event preferences and requirements.
• Passport or visa information when required for event participation.

2.2 Non-Personal Information

We may collect:

• Browser type and version.
• Pages visited on our site.
• Time and date of visits.
• IP address (anonymized where possible).

3. How We Use Your Information

We use collected information for:

• Providing and managing event services.
• Processing payments and sending confirmations.
• Communicating about events and services.
• Personalizing your experience with culturally appropriate services.
• Improving our website and services.
• Complying with Japanese legal obligations.
• Sending marketing communications (with consent).

4. Legal Basis for Processing

For our Indian and international customers, we note that processing is based on:

• Performance of a contract (for event services).
• Your consent (for marketing communications).
• Legitimate interests (for website improvement and security).
• Legal compliance (for Japanese regulatory requirements).

5. Data Sharing and Disclosure

We may share information with:

• Service providers (caterers, venues, transport) necessary for event execution.
• Payment processors (with appropriate security measures).
• Government authorities when required by Japanese law.
• Affiliated companies within SAN Group LLC for service improvement.

We require all third parties to respect your privacy and only process data for specified purposes.

6. International Data Transfers

As we primarily serve Indian customers in Japan:

• Data is primarily processed and stored in Japan.
• Some data may be transferred to India for customer service purposes.
• We implement appropriate safeguards for all transfers.

7. Data Retention

We retain personal information:

• For active customers: Until account deletion request.
• For event participants: 3 years after the event (Japanese legal requirement).
• Financial records: 7 years (Japanese tax law requirement).

8. Your Rights

You have the right to:

• Access your personal information.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal limitations).
• Object to processing of your data.
• Withdraw your consent (where processing is based on consent).
• Lodge complaints with Japanese data protection authorities.

To exercise these rights, please contact us at: info@sansgourmet.jp

9. Security Measures

We implement the following measures to secure your information:

• SSL encryption for data transmission.
• Regular security assessments.
• Limited employee access to your information.
• Secure payment processing systems.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website:

• To remember your preferences and settings.
• To analyze website traffic and usage patterns.
• To improve your overall browsing experience.

You can control or reject cookies through your browser settings, although this may affect some features of our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, in case of significant changes, we will notify you via email.

12. Contact Us

For privacy inquiries, please contact us at:

For complaints, you may also contact the Personal Information Protection Commission of Japan.